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Village of Barrington, IL

Barrington, Illinois

City of Peru

Peru, Illinois

Confluence Consulting, Inc. Logo
Confluence Consulting, Inc.

Bozeman, Montana

UNC Charlotte College of Engineering

Charlotte, North Carolina

Georg Fischer Signet

Irwindale, California

New Smryna Beach Utilities

New Smyrna Beach, Florida

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Community Tissue Services

Kettering, Ohio

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Kenco Transportation Management, LLC

Chattanooga, Tennessee

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Sacramento Municipal Utility District

Sacramento, California

Dramm Corporation

Manitowoc, Wisconsin

Tharpe Engineering Group

Savannah, Georgia

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City of Austin

Austin, Texas

ERDMAN

Wisconsin

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Epsilon Associates, Inc.

Maynard, Massachusetts

National Cancer Institute - National Institutes of Health

Rockville, Maryland

T. Rowe Price

Owings Mills, Maryland

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Senga Engineering

Santa Ana, California

JSI

Charlotte, North Carolina

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Lacerta Group, LLC

Mansfield, Massachusetts

City of San Angelo, TX

San Angelo, Texas

Penn State Behrend

Erie, Pennsylvania

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Kissimmee Utility Authority

Davenport, Florida

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City of San Angelo, TX

San Angelo, Texas

Los Alamos National Laboratory

Los Alamos, New Mexico

ITC Incorporated

Hudsonville, Michigan

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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