The HBPW offers an extensive benefit package, leave benefits and retirement package.
The Coordinator of Customer and Community Relations is responsible for external and internal communications and overall community relations. This position will lead, develop, and empower a creative, professional, and collaborative department focused on outstanding service to our community and customers. This individual will help develop and execute strategies and initiatives that ensures good stewardship of all resources. Responsibilities will include supporting the mission and values of the Hannibal Board of Public Works. This position will serve an essential role in creating a culture of professionalism, integrity, transparency, and cross-stakeholder collaboration.
Key goals will be to ensure clear messaging and utility representation, building superior community relationships and clear and effective internal and external communications. Required skills will include exceptional communications, team development, strategic thinking, data analytics, good judgment, empathy, and a passion to serve.
Bachelor’s degree required, preferably in Communications, Public Administration, Public Relations, Business Administration, or related field of study. Five years of related professional experience required; utility experience preferred. Excellent skills in oral and written communications are required. Must be able to communicate effectively with employees, the public, and media.
Considerable knowledge of principles, theories and prevalent practices of modern executive and administrative planning and management; knowledge of print and broadcast media is preferred; knowledge of principles and practices of community and media relations; considerable knowledge of the methods, principles, and practices of preparing and presenting public information materials. Proficient knowledge of modern software/hardware systems relating to word processing, spreadsheets, and publishing.
Experience and ability to organize large internal and public events.