The University of Virginia Darden School of Business, one of the world's leading business schools, seeks a Systems Engineer for software design and support and to create integrations across multiple systems. Reporting to the Director, Digital Solutions & Integration (DSI), the Systems Engineer manages and performs work associated with the architecture, design, build, test, deployment and support of the enterprise software solutions, using different programming languages, tools and software as service apps (such as, but not limited to, Salesforce, GradLeaders, Slate, etc.). This position provides solutions to a variety of complex technical problems of diverse nature requiring analysis and evaluation of multiple factors.
The tasks and projects assigned to this position are typically longer-term with varying work activities with latitude to apply skills to solve routine problems without review and latitude to devise the approach and method to performing assignments. This position performs routine, daily activities without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. For longer-term assignments, the Systems Engineer works under supervision. Interactions are typically with team members and assigned student, faculty and/or staff clients. This position may work with external vendors or service providers.
The Systems Engineer may work either on-site in Charlottesville, VA or remotely.
Specific Duties and Responsibilities
Application Integration, Development and Maintenance:
Work with functional counterparts to design and develop configurations, complex workflows and system integration procedures. Document deployed systems and their integration points. Create test plans and perform regression testing and white box testing as modules are integrated into the end systems, taking advantage of cloud-based systems.
Participate in the initial configuration and ongoing enhancements to applications.
Plan and execute delivery of in-scope project tasks with supervision.
Handle escalated tickets that come in through the Helpdesk system.
Design, code, test, debug and document programs. Participate in the development of test strategies, devices and systems. Design and develop software to automate, monitor, test, deploy and support systems. Perform regular tests of the high availability, disaster recovery, security and backup processes.
Cross-train with other team members to ensure redundancy of IT operations.
Provide ongoing technical assistance to customers regarding applications and participate in upgrades and system enhancement projects.
Implement disaster recovery procedures and ensure that systems meet high-availability standards.
Work with upper management to identify technology gaps and architect solutions focusing on cloud-based solutions.
Utilize cloud-based systems such as Azure, SharePoint and Salesforce.
System Documentation and Management Reporting:
Document deployed systems and their integration points.
Develop test plans, test cases, procedures and documents given business requirements and design documents.
Develop and maintain IT support documentation (Atlassian Confluence and Jira proficiency desired).
Manage, track, review and communicate status of projects related to systems. Regularly communicate progress, issues and results of projects related to systems to Director, Digital Solutions & Integration (DSI) and business stakeholders.
Establish and track all requests for system enhancements through Jira.
Create high-level design artifacts, such as UML models, technical design documents and design abstracts showing application integration and communication points, etc.
Education and Professional Experience:
Bachelor's degree in computer science, MIS, computer engineering or related discipline required with at least three years of professional work experience. Relevant experience may be considered in lieu of a degree.
Knowledge and experience working with Restful API frameworks and other API technologies.
Knowledge and experience with SQL, SSIS and data analysis.
Highly self-motivated to deliver both independently and with strong team collaboration.
Strong written and oral communications, along with presentation and interpersonal skills.
Strong skills in working with Microsoft Office (Word, PowerPoint, Excel, etc.).
Excellent verbal and written communication skills to convey technical guidance and information to users and to provide excellent customer service.
Preferred Skills and Experience:
Experience in higher education, supporting faculty, staff and students.
Familiarity with a Microsoft coding languages, such as C#, VB.net and/or PowerShell.
Familiarity with low-code applications (Azure Logic Apps, Microsoft Power Apps, Office 365, etc.).
Familiarity with Atlassian Confluence and Jira.
Experience with Agile delivery methodology.
This is an exempt-level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits.
This position will remain open until filled. The University will perform background checks on all new hires prior to employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
About University of Virginia Darden School of Business
The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world. After 200 years, this iconic institution of higher learning endures because it is fully immersed in meeting the greatest challenges of our time, day in and day out. It’s how we fulfill our animating purpose – to serve. UVA is Virginia’s flagship institution of higher learning, perennially ranked as one of the best public universities in the nation. Having the best public college financial aid package and the highest graduation rate in the nation, UVA offers a life-changing return on investment for students from all backgrounds. We promote access so a meritocracy of talent can participate in shaping our society. The revolutionary vision of an Academical Village has evolved to 12 Schools, each providing leadership in its field and attracting world-class talent. The University is the largest employer in the region and is a catalyst for growth across the Commonwealth, generating an annual economic impact of $5.9 billion. Ultimately, we prepare students to be citizen-leaders who themselves are guided by empathy, integrity, and truth. We believe that doing ...what you do best, for the benefit of others, is where greatness comes from. Which is why, at the University of Virginia, we strive to be great and good in all we do. #GreatandGood #UVA