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SOCMA

Arlington, Virginia

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Greif

Concord, North Carolina

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CN RAIL

Homewood, Illinois

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Massachusetts Institute of Technology

Cambridge, Massachusetts

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LES (Lincoln Electric System)

Lincoln, Nebraska

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Weir ESCO

Newton, Mississippi

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Weir ESCO

Covington, Kentucky

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NiSource

Merrillville, Indiana

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Greif

Palmyra, Pennsylvania

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Donan Engineering

Houston, Texas

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American Municipal Power

Columbus, Ohio

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Orlando Utilities Commission

Orlando, Florida

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Millar, Inc.

Houston, Texas

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Cummings Electrical

Fort Worth, Texas

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Water Replenishment District (WRD)

California

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Millar, Inc.

Houston, Texas

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Little Rapids Corporation

Shawano, Wisconsin

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Kissimmee Utility Authority

Kissimmee, Florida

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City of Meridian

Meridian, Idaho

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The American Institute of Chemical Engineers

New York, New York

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Eberle Design Inc

Phoenix, Arizona

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Rudick Forensic Engineering

Cincinnati, Ohio

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Ortho Molecular Products

Stevens Point, Wisconsin

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Department of Management Sciences, City University of Hong Kong

Kowloon, China

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MilliporeSigma

Jaffrey, New Hampshire

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Chief Customer Officer
NATURE AND SCOPE:  The Chief Customer Officer is responsible for the customer service functions of the utility including customer contact and call centers, meter to cash process, key accounts, and customer programs.  The CCO is responsible for leadership, innovation, governance, and management of the company's operational and strategic plans for customer care functions.  LEVELS OF POSITIONS/DEPARTMENTS/WORK GROUPS SUPERVISED/DIRECTED:  Leads functional teams for the areas of contact and call centers, meter to cash process, key accounts, field services, metering, and customer programs.  ESSENTIAL DUTIES (Direct and/or Delegated):  Effectively leads cust


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